Announcing "History of Steel in East Asia"

[wolviex]

And I remember how someone of you here in Forum repremended me about writing on the weapon. It's not beautiful (however you can always wash it out in need) but thank's to inventory numbers on the piece you never get wrong with anything.

PS. Of course I don't want to sound sapiently - no way - it's just practical thought .

[Spunjer]

since i'm not getting any response on my email, i would like to know who recieved my visayan sundang and tenegre. as for the damaged scabbard, will fedex pay for it then?

[Andrew]

Originally Posted by Spunjer

since i'm not getting any response on my email, i would like to know who recieved my visayan sundang and tenegre. as for the damaged scabbard, will fedex pay for it then?

Ron, it may be me. I've been preparing for trial and, now, for another hurricane. I'll open my boxes up tonight and let you know if I've got your stuff.

[Ian]

Ron:

Could be me too. I still have not opened mine -- too much work stuff and family business.

Ian.

[Antonio Cejunior]

Originally Posted by Spunjer

since i'm not getting any response on my email, i would like to know who recieved my visayan sundang and tenegre. as for the damaged scabbard, will fedex pay for it then?

Hi Ron,
Just arrived back in Macau 2 hours ago and allow me clarify one thing
I received your email just about the time I was leaving, so had no time to reply.
So later I made a general post above, apologizing.

Second, one of the most important practices is to immediately show a picture or a set of pictures of the damage caused.

I made sure I left after a period long enough for everyone to receive the pieces.

Pardon me, but we have at least two lawyers here and you all know that you cannot place a claim in a forum or by email by just stating it. You have to prove it, show the damage, the before and the after.
Then insurance prescribes. It does not last forever.

I am very sorry for what happened to you, and am thankful that Mark spoke from his first hand experience. Like what Mark describes, I am absolutely sure that the staff had everything under full control and the boxes and the references and all that.
No Museum staff wants to get problems, and here we do want to take pride in what we do

My suggestion is that Mark and Andrew as lawyers, will possibly confirm that without photographic evidence, formal information, there will be no FedEx or Insurance that will accept any claim, specially when the insurance prescribed.

You see, we do our very best, but the moment you receive the boxes and don't verify the contents, then technically it is impossible to place a claim, and the longer the time, the more impossible.

Far from trying to wash my/our hands I am trying to explain in here so everyone understands. I am most grateful and just because the exhibition has ended does not mean I wash my hands. Not the kind of thing I do.

What I want to say is please post detailed pictures of the damage and the only thing I can offer you, is an attempt of reconstruction from our restoration department after talking to the Museum Director.

Best,

[Mark]

Posting photos and such here isn't really going to do the job.

I think the best way to handle damage is, as Antonio has suggested, taking detailed photos of the damage. You have the "before" photos available, of course, in the form of the Museum catalogue photos.

Then, you should write a letter to the Museum explaining and describing the damage, and including the photographs, so that the Museum (which bought the insurance) can file a claim. They will also need an estimation of the damage value. Since the item was not completely destroyed or lost, this would be the loss of market value due to the damage. Often insurance companies require additional evidence or explanation, but those basics should get the ball rolling.

While this forum is a convenient place in which to communicate quickly, it really isn't the place to resolve this issue, so I urge everyone to shift to direct communication for these "business" matters.

[Spunjer]

"Second, one of the most important practices is to immediately show a picture or a set of pictures of the damage caused.

I made sure I left after a period long enough for everyone to receive the pieces.

Pardon me, but we have at least two lawyers here and you all know that you cannot place a claim in a forum or by email by just stating it. You have to prove it, show the damage, the before and the after.
Then insurance prescribes. It does not last forever.

that is why i emailed you directly, antonio. i even mention to you that pictures will be provided, but i did not get any response from you. i'm not a lawyer and i do not know what do do and steps to take. and you also said:

You see, we do our very best, but the moment you receive the boxes and don't verify the contents, then technically it is impossible to place a claim, and the longer the time, the more impossible.

you see, i did not know that because i did not get any response from you. maybe if you could've given me an address right away, or who to talk to, or who to email to, i would have done that ASAP (as soon as possible), with the pictures provided.

so:

1) i have the pictures
2) who can i email to
3) what do i need to do, or is it too late

i understand that you have an impeccable crew, but somewhere down the line, the scabbard was saran wrapped tightly causing the sampil, or throat of the scabbard to crush, and the side of the scabbard to splinter. the bottom line is, the scabbard is SNAFU. i just wanna know what do i need to do, or do i just take this as a loss.
ron

[Antonio Cejunior]

Hi Ron,

As suggested by Mark I am replying to you in private.
Thank you