Quote:
Originally Posted by David
I have to say that i find this response disturbing. Your dealing has been with the auction house and you did not choose your own shipping, did you? Czerny should accept responsibility for this. They contracted out the shipping and they are responsible for ensuring that you receive the item that you paid them for.  |
Exactly! David is absolutely right!
The responsibility over shipping falls to the one paying for it. They and only they have legal leverage to address the shipper.
You did not choose the shipper, did not pay for it and have absolutely no leverage to address them regarding the issue. You paid Czerny's to send the items to you and that's their responsibility and theirs alone.
The response from Czerny's absolutely unacceptable.
I should immediately ask for a full refund (I sent you a private message with more detailed information).
PS: I had issues with damaged items received from Czerny's and they were all resolved quickly and professionally so I am very surprised and disappointed by your experience.