There is one thing shipping things within EU and a completely different thing shipping outside EU.
Ms. Kochetkova (who is an employee of Czerny's) explained the situation quite ckearly, in my opinion.
It wouldn't be the first time shipping companies change their policies overnight. And I for sure experienced similar problems with shippings from the US, Japan and Indonesia.
In this case I suggest you stay in touch with Czerny's and let them handle the problem. They are a reputed auction house and I am pretty sure they will solve the issue one way or another.
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